Return policy
Return & Refund Policy
Last updated: April 16, 2026
At YARDLUME, operated by QIN CHEN AURION INC, we aim to ensure your satisfaction with every purchase.
- Eligibility for Returns You may return most new, unused products within 30 days of delivery for a full refund or exchange. Products must be in original, unopened packaging with all accessories included.
- Non-Returnable Items Certain items are not eligible for return, including custom-made products, clearance items, and products marked as “final sale.”
- Return Process Contact us at admin@yardlume.shop within 30 days of delivery to request a return authorization. Ship the product back using a trackable shipping method to the address provided by our team. Once we receive and inspect the product, we will process your refund or exchange within 5-7 business days.
- Refund Details Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or incorrect items).
- Exchanges Exchanges are available for defective or incorrect items. Please contact us to coordinate the exchange process.
- Damaged or Defective Items If you receive a damaged or defective product, please notify us within 7 days of delivery with photos of the issue. We will provide a replacement or full refund at no cost to you.
- Contact Information Email: admin@yardlume.shop Phone: +1 (303) 896-5200 Address: QIN CHEN AURION INC, 1628 4th St, Boulder, CO 80302, United States